Senora Store aims to ensure customer satisfaction with every purchase. This Return and Exchange Policy explains the conditions under which items may be returned or exchanged. By placing an order with us, you agree to the terms outlined in this policy.
Eligibility for Returns
Returns are accepted only if the product is defective, damaged, or incorrect upon arrival. Customers must report any issue within a specified time after receiving the product. Items must be unused, unwashed, and in their original condition to qualify for a return.
Exchange Policy
Exchanges are allowed only for defective, damaged, or incorrect items. If an exchange is approved, the replacement item will be shipped after the original item has been reviewed or verified. Exchanges are subject to product availability.
Non-Returnable Items
Certain items may not be eligible for return or exchange due to hygiene, customization, or clearance sale reasons. Products that show signs of use, damage caused by the customer, or missing original packaging will not be accepted.
Return Process
To initiate a return or exchange, customers must contact Senora Store with order details and clear evidence of the issue. Requests submitted without proper information or outside the allowed timeframe may not be approved.
Refunds
Once a return is approved and inspected, refunds will be processed accordingly. Refunds are issued to the original payment method and may take several business days to appear depending on the payment provider.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. Original shipping charges are non-refundable once an order has been processed or shipped.
International Orders
For international shipments, customers are responsible for any return shipping charges, customs duties, or taxes incurred. Senora Store is not responsible for delays or losses caused by customs or courier services.
Policy Changes
Senora Store reserves the right to update or modify this Return and Exchange Policy at any time without prior notice. Any changes will be effective once published on our website.
Contact Information
For return or exchange requests or any related questions, customers may contact Senora Store at senora.store123@gmail.com.